Frequently asked questions

Simply choose a plan, complete the payment, and you'll receive an email with your login credentials. Your dashboard then walks you through connecting your OnBuy API and importing your first products.

Not at all! Our platform is designed for sellers of all technical levels. Your dashboard walks you through each step, and our Chrome extension makes daily use incredibly simple.

Most sellers are up and running within 15-30 minutes. This includes connecting your OnBuy API, installing the Chrome extension, and importing your first batch of products.

We'll notify you when you're approaching your limit. You can either upgrade your plan or choose which products to actively reprice to stay within your limit.

Yes! You can upgrade or downgrade your plan at any time through your account settings. Changes take effect immediately for upgrades, or at the next billing cycle for downgrades.

Yes! Every plan starts with a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then.

Absolutely. We use industry-standard encryption and only request the minimum API permissions needed. Your OnBuy credentials are never stored - only secure API tokens.

Our repricing helps improve your seller performance by keeping your prices competitive, which typically leads to increased sales and better search rankings on OnBuy.

We monitor OnBuy's API changes closely and update our integration automatically. You'll never need to worry about compatibility issues.

Depending on your plan, prices are checked and updated every 30 minutes to 2 hours. You can also trigger manual repricing at any time.

Yes! You can set both minimum and maximum price limits for each product to ensure you never sell below cost or above your maximum target price.

If no competitors are found, your price remains unchanged. You can also set rules to gradually increase prices for products with no competition.

Absolutely. You have full control over which products are actively repriced. You can enable or disable repricing for individual products or in bulk.

All plans include email support. Professional and Enterprise plans also include priority support and phone/video call options.

You can cancel anytime through your account settings or by contacting support. Your access continues until the end of your current billing period.

Every plan starts with a 7-day free trial, so you can cancel before you're ever charged. After that, we evaluate refund requests on a case-by-case basis.